ABOUT
HOW WE WORK

Our goal is to build a partnership relationship with our clients, and to establish a "seamless" integration of our consulting resources and outsourcing services with the needs of our clients.

We aim to provide high quality, high value-add and cost-effective consulting services that contribute to the client’s business success.

At the outset of the relationship, we align our services to provide the most effective use of our consulting resources in the most cost-effective manner.

We work with our clients to identify the need in as broad or specific terms as needed, and mutually agree on the scope of work and overall approach to be taken.

We then develop a proposal or contract that summarizes our mutual understanding of your needs, as well as an estimate of timing and costs, and staffing for the relationship.

We also include a project work plan (for projects) or terms of reference (for outsourced relationships) with critical deadlines, roles, tasks and interdependencies, and carry out the work described in the work plan or terms of reference.

We believe strongly in open, ongoing feedback on the progress and status of the project or relationship. We conduct customer satisfaction surveys to ensure our service continues to meet the needs of our clients, and to assist us in our own ongoing, continuous improvement.